Ending your membership in CareMore Health Plan may be voluntary (your own choice) or involuntary (not your own choice):
You might leave our plan because you have decided that you want to leave.
There are only certain times during the year, or certain situations, when you may voluntarily end your membership in the plan.
The process for voluntarily ending your membership varies depending on what type of new coverage you are choosing.
There are also limited situations where you do not choose to leave, but we are required to end your membership.
If you are leaving our plan, you must continue to get your medical care through our plan until your membership ends.
When can you end your membership in our plan?
You may end your membership in our plan only during certain times of the year, known as enrollment periods. All members have the opportunity to leave the plan during the Annual Enrollment Period and during the Medicare Advantage Annual Disenrollment Period. In certain situations, you may also be eligible to leave the plan at other times of the year.
You can end your membership during the Annual Enrollment Period
You can end your membership during the Medicare Advantage Annual Disenrollment Period, but your choices are more limited
In certain situations, you can end your membership during a Special Enrollment Period
Where can you get more information about when you can end your membership?
If you have any questions or would like more information on when you can end your membership:
You can call Member Services at 1-888-816-2790 TDD / TTY users should call 711
You can find the information in the Medicare & You 2011 Handbook.
Everyone with Medicare receives a copy of Medicare & You each fall. Those new to Medicare receive it within a month after first signing up.
You can also download a copy from the Medicare website (http://www.medicare.gov). Or, you can order a printed copy by calling Medicare at the number below.
You can contact Medicare at 1-800-MEDICARE (1-800-633-4227), 24 hours a day, 7 days a week. TTY users should call 1-877-486-2048.
Refer to "Chapter 10 - Ending Your Membership in the Plan" of your Evidence of Coverage (EOC) for specific information about your rights and responsibilities upon disenrollment. You can locate a copy of your EOC on the
Plan Materials page.
Disenrollment Rights and Responsibilities
Disenrollment from a Medicare Part D Plan may occur if you:
Move your permanent residence out of the plan's service area.
Lose your entitlement to Medicare benefits under Part A and/or are no longer enrolled in Part B.
Fail to pay the monthly premium after your plan has made reasonable efforts to collect the unpaid premium.
Enroll in a different prescription drug plan. You will automatically be disenrolled from your previous plan.
In all cases of disenrollment, your plan is required to provide proper notice to you and give you the opportunity to appeal the decision prior to disenrollment.
Members can use the forms below to disenroll from the current plan
CareMore Smart Value
CareMore Care Access
CareMore Care To You
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